Privacy Policy

Parts Donga is committed to handling personal information responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we collect, use, disclose, and manage personal information.

1. Who We Are

Parts Donga is operated by SACT Group Pty Ltd (ABN 86 689 706 787), based in Brisbane, Queensland, Australia. All privacy enquiries should be directed to our Administration Officer at admin@partsdonga.com.au.

2. Information We Collect and How

We collect personal information including names, business and contact details, delivery addresses, and payment information. This information is collected when you place an order, request a quote, create an account, or communicate with us through any channel. Limited technical data may also be collected automatically through our website via cookies and analytics tools.

3. Purpose of Collection

Personal information is collected and used to process orders and payments, arrange freight and delivery, manage customer accounts, issue invoices and tax records, and communicate with customers regarding their transactions and enquiries. Information may also be used to improve our website and services.

4. Disclosure of Information

We do not sell or rent personal information. Information may be disclosed to freight and logistics providers, payment processors, marketing platforms, and IT or business service providers where necessary for the operation of our business. We may also disclose information where required or authorised by law.

5. Overseas Disclosure

Some third-party platforms and service providers we engage may store or process data outside of Australia. Where this occurs, we take reasonable steps to ensure personal information is handled consistently with the Australian Privacy Principles.

6. Retention

Personal information is retained for as long as necessary to fulfil the purposes for which it was collected, including meeting legal, tax, and regulatory obligations. Financial records are retained for a minimum of seven years in accordance with Australian law.

7. Access, Correction and Complaints

Individuals may request access to or correction of personal information held by Parts Donga by contacting admin@partsdonga.com.au. We will respond to requests within a reasonable timeframe. Privacy complaints should be directed to the same address in the first instance. If a complaint is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.

8. Updates

This policy may be updated from time to time. The current version will always be available on our website.